Privacy Policy – Our commitment to you
At Maker Consulting Services Pty Ltd (Maker), we believe that protecting your privacy is a core part of our service delivery. This policy outlines how we will handle your personal information confidentially to deliver the highest quality services and ensure we meet our obligations under Australia’s privacy regime.
Information we collect
We are committed to collecting only that personal information that is required by us to provide our services to you. For example, we will collect your name, signature, photograph, contact details, residential or business address, professional qualifications, and employment details. If you are an employee or job applicant, we may collect information about your superannuation and tax.
We generally do not collect sensitive information unless required by law or it is necessary for workplace safety or is required in providing our services.
How we collect information
The main way we collect personal information is when you provide it to us. For example, we will collect personal information when you submit a request for services to us, submit an online enquiry form or visit our office or meet with one of our representatives, make a job application or make an enquiry about services we deliver.
Maker may also collect your contact details and other personal information if you are participating in a meeting with us or involved in a project with us.
Sometimes, we will collect information indirectly such as if you nominate someone to deal with us on your behalf. If you apply for extended payment terms, we may collect information about you from your employer or financial institution or credit reporting agency.
We may also collect information through our website including using tools such as Google Analytics. In most cases, the information collected through our website will not be personal information because you will not be identifiable from it unless you submit an online form.
How we use your information
We use your personal information for the purpose we collect it. These purposes are to:
- provide our services to you;
- generate internal reports or consider applications for credit or extended payment terms;
- using your contact details to respond to you about your enquiries;
- sending you marketing communications;
- publishing testimonials on our website and social media;
- to undertake investigations of complaints or data breaches;
- for marketing analysis, business improvement and quality assessment; or
- assess your job application and maintain employment records with us.
We may disclose personal information about you to third parties if it is reasonably necessary to conduct our business or provide services. For example, this may include sharing your information to clients, contractors, statutory authorities or our advisers or service providers such as payroll providers or accountants.
How we store your information
The personal information we receive from you electronically will be stored on secure servers. Hard copy documents we maintain are held in our offices in cabinets in secured premises.
Some data collected by tools such as Google Analystics will be stored in cloud-based servers. This data will be de-identified or stored and handled in a way that complies with Australian laws.
Accessing and correcting your personal information
You can ask to access the personal information held by us and ask that it is corrected. Please email us at info@makercs.com.au to request your information and we will respond within 30 days. We commit to providing your personal information unless there is a law that prevents us from doing this. As a security measure, we may ask you to verify your identity before giving you access to personal information.
Help us improve
If you believe we have breached your privacy or our commitment to you in this policy or under law, you may lodge a complaint with us in writing. We encourage you to email us at info@makercs.com.au to submit your complaint. Once received, we will investigate and respond to you within a reasonable timeframe.
Maker hopes that our response will be able to resolve your complaint with a good outcome for you. However, if you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.
Updates
At Maker, we are always looking for ways to improve and be the best we can. As part of this, we may update this privacy policy from time to time.